How an engagement runs

A DigiEnergia Digital engagement is a time-boxed review, not an open-ended monitoring subscription. The sequence below is what most Marketplace Commission Audit clients follow.

1. Intake call or written brief

You tell us the marketplace(s), storefront count, date range, and what decision the pack needs to support—month-end close, channel conversation, or internal variance hunting. We confirm whether a full audit, settlement reconciliation, or fee schedule assessment fits.

2. File handoff

You export settlements, order lists, and fee schedule copies. We provide a short checklist so columns arrive with usable match keys. Buyer personal data should be stripped before transfer.

3. Mapping week

We rebuild the expected commission logic for the categories you sold. Mid-period announcements you saved become part of the map; unspoken “verbal rate deals” are noted as unverified unless you supply written evidence.

4. Sampling and variance list

Orders are matched within the agreed sample. Recurring patterns—return batches, promo clawbacks, category moves—are labelled so finance can act without re-reading every row.

5. Findings walkthrough

We present the pack on a call, answer questions, and issue the final PDF plus spreadsheet. Follow-up questions inside five business days after delivery sit inside the original fee; new date ranges are a new engagement.

What you prepare

• Settlement extracts for the window
• Order export with SKU and category fields
• Fee schedule PDFs or portal screenshots dated near the window
• Notes on flash sales, warehouse transfers, or catalogue refreshes

What we never ask for

Seller-centre passwords, bank login details, or unrestricted remote desktop access to your finance laptop.

Start the sequence

Request a review or browse audit types if you are still choosing a scope.