Client stories

Evidence from recent commission and settlement work. Names and brands are shared with permission; some commercial details are generalised.

Short notes

They caught a category reclassification on our beauty SKUs that had quietly raised commission by two points for six weeks. Finance finally had a clean pack to take back to the channel manager.

— Aina R., finance lead, multi-brand beauty seller

The first draft of the variance table was denser than we expected, and we asked them to simplify the executive summary. Once that landed, our ops team could act on the return-deduction issues within days.

— Marcus T., marketplace operations, KL electronics reseller

We only booked a fee schedule assessment, not the full audit. It was enough to show our commercial lead that the payment-method surcharge—not base commission—was driving the surprise.

— Priya S., category manager, home goods brand

Settlement reconciliation for Q1 closed three open tickets with our marketplace AM. It did not invent money we were “owed,” which some of us had hoped for—it simply showed timing gaps on cancelled lines.

— Hafiz N., founder, apparel storefront

Extended story: dual-store beauty brand

A Kuala Lumpur beauty brand ran two storefronts under one finance calendar. Month-end showed commission as a percentage of GMV climbing without a matching GMV mix shift. DigiEnergia Digital mapped both fee schedules, then sampled three settlement cycles.

The pack showed one storefront had been moved into a higher beauty subcategory after a catalogue refresh, while promo clawbacks on the second storefront arrived one cycle late—making the first storefront look worse in isolation. Finance used the annex tables in a channel call; the subcategory was corrected the following fortnight. The brand did not pursue a formal claim for the earlier weeks; they chose operational correction over dispute volume.

Extended story: electronics reseller returns

An electronics reseller asked for settlement file reconciliation ahead of a warehouse move. Match keys revealed a cluster of return deductions without matching RMA dates in their WMS export. DigiEnergia Digital flagged the cluster; the client’s ops team then found a delayed return intake batch. The engagement did not include WMS redesign—only the variance list that pointed them there.

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